Delivery & Shipping

Elurziennโ„ข prepares each garment with care before it leaves our fulfillment network. This page explains processing, delivery estimates, tracking, and international shipping responsibilities.

Order Preparation

Orders are generally processed within 2โ€“5 business days. This includes order verification, garment checks, and secure packaging.

During holidays, collection launches, or promotional periods, preparation may take up to 6 business days.

Shipping Charge

A standard shipping fee of $6.99 applies to each order unless a different amount or free-shipping offer is displayed at checkout.

Estimated Transit Times

Delivery estimates begin after the order has shipped:

  • United States: 8โ€“14 business days

  • Canada, United Kingdom, and Australia: 10โ€“16 business days

  • Other international destinations: 14โ€“21 business days

These timeframes are estimates. Carrier delays, severe weather, peak seasons, and customs reviews may affect delivery.

Tracking

A shipping confirmation email will be sent when tracking becomes available.

Tracking may require 1โ€“3 business days to display its first carrier update. A temporary lack of movement does not necessarily indicate that the parcel is lost.

International Duties

International orders may be shipped on a Delivered Duty Unpaid basis.

Import duties, local taxes, customs charges, and handling fees are the customerโ€™s responsibility unless checkout states otherwise. Elurziennโ„ข does not control these charges or customs processing times.

Address Changes and Cancellations

Requests to change an address or cancel an order should be sent within 12 hours of purchase.

Once preparation or dispatch has begun, changes may no longer be possible.

Contact: service@elurzienn.com

Damaged Deliveries

If a parcel or garment arrives damaged, contact us within 72 hours of delivery and include:

  • Your order number

  • Clear photographs of the packaging

  • Clear photographs of the affected garment

After review, we will provide an appropriate replacement or resolution.

Lost Parcels

When a shipping carrier officially confirms that a parcel was lost in transit, Elurziennโ„ข will review the order and arrange a replacement or other suitable resolution.