Return & Refund

At Elurziennโ„ข, we want every piece to feel right when it arrives. Eligible items may be returned withinย 30 days of delivery.

Return Conditions

Returned garments must be:

  • Unworn, unwashed, and unaltered

  • Free from fragrance, makeup, and visible wear

  • Returned with original tags and packaging

  • Accompanied by valid order information

Items that do not meet these conditions may be declined.

Starting a Return

Email service@elurzienn.com with your order number and the item you wish to return.

Once approved, our team will provide return instructions and, where applicable, a shipping label.

Please do not send garments to our business address without authorization. Unapproved returns may not be accepted.

Damaged or Incorrect Orders

Inspect your order after delivery. If an item arrives damaged, defective, or different from what you ordered, contact us promptly with:

  • Your order number

  • A description of the issue

  • Clear photographs of the item and packaging

We will review the case and arrange an appropriate replacement or refund.

Items We Cannot Accept

Returns are generally unavailable for:

  • Worn, washed, or altered garments

  • Items without original tags

  • Personalized or custom-made pieces

  • Gift cards

  • Final-sale items clearly marked at purchase

  • Items affected by hygiene or misuse concerns

Exchanges

For faster service, return the original item and place a new order for the preferred size, color, or style.

Availability cannot be reserved while a return is in transit.

European Union Orders

Customers receiving orders within the European Union may have the right to cancel or return eligible purchases within 14 days, subject to applicable consumer law.

Returned items must remain unused and in their original condition.

Refund Timing

After the return is received and inspected, we will confirm whether the refund has been approved.

Approved refunds are issued to the original payment method. Please allow up to 10 business days for processing after approval. Banks and card providers may require additional time.

Contact us if your refund has not appeared within 15 business days of approval.

Original shipping charges and return costs may be non-refundable unless the item was damaged, defective, or incorrectly supplied.